As a full-service provider, arvato services offers its customers professional support in the area of customer relationship management. Within the context of your specific requirements, we handle the implementation of the logistical processes as well as the all-encompassing IT processes, which ensures extremely reliable and high-quality processing of the entire CRM value chain.

If you wish, we can also take over responsibility for the entire area of CRM fulfilment, thus making a decisive contribution to achieving the goals of your CRM measures in the pre-sales or after-sales area, so that you can concentrate fully on your core business.

Development and Implementation of individual processes

We have already successfully implemented appropriate CRM processes for a number of customers in different sectors, and have adapted the processes to individual customer needs. From the respective CRM database, we provide order files to our customers on a daily basis (or weekly or as needed). This information is transferred to our SAP system and prepared for further use based on rules and wishes defined by our customers. As our customer, you profit on the one hand from our standardized SAP processes, which guarantee smooth processes. On the other hand, we can individualise the processes to ensure that you do not have to do without any individual or country-specific features. You can find additional information on the individual and country-specific design options here.

After the CRM materials have been processed and distributed, we at arvato services generate a feedback file to the customer’s CRM database, which shows precisely whether and how each individual customer was served. Each customer receives a clear sales status report, enabling the customer to carry out professional lead management and efficiently design further follow-up measures.