»Nothing is worse than sending your customers and interested parties home empty-handed!«

To make sure this scenario does not become reality at the point of sale, we utilize a modern system of advertising and media logistics for our customers to ensure demand-based and timely availability of all materials. To ensure the ability of our customers to provide sales media and merchandising products at all times, arvato services consciously applies a combination of state-of-the-art IT systems, intelligent prognostic models, and a customer-oriented, proactive customer support team.

Informative reporting and constant monitoring of inventory figures enable us to determine the optimal ranges for your materials and thus to avoid costly excess capacities in our warehouses. We also provide the greatest possible process transparency. Our web reporting gives our customers a real-time overview of their inventory situation yesterday, today, and tomorrow.

Customer service for you and your customers

We can utilise e-commerce solutions developed by arvato services to determine in advance the precise needs of campaigns (e.g. new product launches), supplemented by a campaign management function for ordering advertising and informational materials online. In this way, the actual needs are recorded, and costly incorrect production that does not reflect those actual needs can be successfully avoided. You can find additional information on this topic here.

Through targeted point-of-sale profiling and the relevant historical data, however, we often know in advance how many poster frames, flag poles, or square metres of sales space are available at the respective point of sale, and we utilise this data for disposition in line with requirements.

Furthermore, you and your customers have our trained, multilingual customer support team at your service. Our employees take orders, process online orders, deal with complaints and returns, and thus ensure fast processing of all these matters.